Refund policy

Return & Exchange Policy

We want you and your pets to be completely satisfied. If something isn't right, we're here to help.

Our return promise

• 30-day returns: most items can be returned within 30 days of purchase.
• 100% dog and cat food guarantee: if your pet doesn't like their food, return it for a full refund or exchange, even if the bag is open, as long as at least 90% of the product remains.
• Two ways to return: bring items to any of our stores, or mail back an online order.

Returning in store (easiest)

Bring the item and your receipt or order number to any of our six stores. We'll process your return or exchange on the spot. Online orders can be returned in store too.

Returning by mail (online orders)

1. Email contact@cascadepetsupply.com with your order number and the items you'd like to return. We'll reply with the return address and any instructions.
2. Pack the items securely and include your order number in the box.
3. Ship the package to the address we send you. Return shipping is at your own expense.

Once we receive and inspect your return, we issue your refund or store credit. We aren't responsible for return packages lost in transit, so we recommend a trackable shipping method.

Refunds

• New, unopened items with a receipt: full refund to the original payment method. Card purchases are refunded to the same card, cash and check purchases in cash, and gift card purchases as store credit.
• Opened or used items with a receipt: store credit for the full purchase price.
• No receipt: visit a store and ask for a manager. If we can find the original purchase, and the item is new, unopened and saleable, we'll process it as above.

Questions? Email contact@cascadepetsupply.com or visit any store.