Refund policy

Cascade Pet Supply - Return & Exchange Policy

Last Updated: July 28, 2025

Our goal is for you and your pets to be completely satisfied with your purchase. If something isn’t right, we’re here to help. Please read our policy below to learn how you can make a return or exchange.

Our Simple Return Promise

• 30-Day Returns: We accept returns on most items within 30 days of purchase.

• 100% Food Guarantee: We stand by our dog and cat food. If your pet doesn't love it, bring it back for a full refund.

• Two Easy Ways to Return: Bring your items to any of our stores or ship your online order back to us.

How to Return Your Items

Option 1: In-Store Returns (Easiest Method)

For the fastest service, you can return any online or in-store purchase to one of our physical locations.

• Simply bring the item(s) you wish to return, along with your original receipt or proof of purchase.

• Our team will process your return or exchange on the spot.

Option 2: Returns by Mail (Online Orders Only)

If you can't make it to a store, you can ship your online order back to us at your own expense.

1. Contact Us First: Please email us at [Your Return Email Address, e.g., returns@cascadepetsupply.com] with your order number and the item(s) you wish to return.

2. Package Your Item: Securely pack the item(s) in a box. Please include your original receipt or order number inside the package.

3. Ship It to Us: Mail your return to the following address:

   Cascade Pet Supply Attn: Online Returns [Your Return Address in Oregon] [City, State, ZIP Code]

Once we receive and inspect your return, we will process your refund or store credit. We are not responsible for items lost or damaged in transit.

Return Details & Refund Types

New, Unopened Products with a Receipt

Items that are unused, in their original packaging, and returned with a receipt are eligible for a full refund.

• Credit/Debit Card: Your refund will be issued to the exact card used for the original purchase.

• Cash or Check: You will receive a cash refund.

• Gift Card: Your refund will be issued as store credit on a new or existing account.

Opened or Used Products with a Receipt

For items that have been opened or used, you may receive store credit for the full purchase price listed on your receipt. This credit will be added to a customer account under your name.

Returns Without a Receipt

If you no longer have your receipt, we will do our best to find the original transaction in our system.

• Please visit one of our stores and ask to speak with a manager for assistance.

• To be eligible for a non-receipted return, the product must be in new, unopened, and saleable condition.

• If we can successfully locate and verify the purchase, your return will be processed according to the conditions above.

Our 100% Dog & Cat Food Guarantee

We want your pets to be happy and healthy. All our dog and cat foods are 100% satisfaction guaranteed.

• If your dog or cat doesn’t like their food for any reason, you can return it for a full refund or exchange, even if the bag is open.

• To be eligible, the food bag must still contain at least 90% of the product.

If you have any questions about our return policy, please don't hesitate to contact us at contact@cascadepetsupply.com or visit us in-store.